What is TravelerBuddy?

TravelerBuddy is an all-in-one Digital Travel Assistant that redefines users’ travel experiences by eliminating travel inconveniences with an intuitive and innovative travel App.

TravelerBuddy was designed for frequent travelers like you so you can save valuable time before, during and after your trip. With TravelerBuddy you can:
- Plan, organize and share trips
- Get real-time flight alerts
- Check-in for flight online (for more than 400 airlines)
- Manage expenses (in Biz version only)
- Securely access travel documents and personal details
- Stay informed about country-specific travel requirements
- Simplify immigration and keep track of passport expiry
- Get directions for next trip destination (e.g. hotel, airport, restaurant)
- Access all relevant trip details through one single app

TravelerBuddy organises your travel-related information into a itinerary with detailed trip item cards that are automatically connected with maps for better navigation.

Each trip item typically contains several trip items (flight, hotel, restaurant, meeting, places of interest etc.) depending on what you add automatically by email or manually entry into your respective trips.

We automatically create trip items for flight, hotel, restaurant and car rental, based on your forwarded booking confirmations to 'trips@travelerbuddy.com'

This clever digital travel assistant informs you in advance on the validity of documents and sends timely alerts via in-app notifications and emails.

What is the difference between the BASIC, PRO, and BIZ versions of TravelerBuddy?

Please refer to our website www.travelerbuddy.com/plans or via app menu/subscription for information on various subscriptons

How can I get TravelerBuddy?

Download either the iOS App or the Android App from the Apple App Store or Google Play Store respectively or just use that link: tbdy.co/app

I'm not able to sign up through my social media account (FB, Google, LinkedIn) - what to do?

Most likely the network you're connected with is blocking access to social media accounts. Please try to connect to another network or via mobile data where social media accounts are not blocked

I've signed up but didn't receive a verification email as mentioned - what to do?

Please check your Spam folder in your email account. To avoid our emails ending up in your Spam folder, please add travelerbuddy@travelerbuddy.com

How do I create a trip?

Simply forward travel booking confirmations (for flight, hotel, restaurant, car rental) to trips@travelerbuddy.com and we will automatically create the trip(s) for you.

From there, you can start adding trip items of your choice to the created trip(s) either automatically by forwarding more booking emails tor trips@travelerbuddy.com or adding details manually in the app or web.

How do I change a trip name?

Select the trip you want to rename, open your itinerary by click/tap on the circle, click/tap 'Trip Tools' (top right), select 'Edit', change trip name and click/tap 'Save'.

What if my trip was not created?

Send your booking confirmations to support@travelerbuddy.com and we will look into the matter for you.

We aim to set up the trip for you and/or provide you with a reply within 24 hours.

For other non-flight, -hotel, -restaurant or -car rental related trip items, you will have to create the trip items manually with the relevant information at hand. Just click/add on 'Add Trip Item' (top left)

What if I spot errors in the automatically-created trip/trip item?

For an immediate fix, please edit the trip/trip item and update it with the correct information. To do so, click/tap on 'Trip Tool' (top right) in the respective itinerary.

We would appreciate if you could send your feedback to support@travelerbuddy.com, so that we can further improve our app.

We are only able to auto-populate details into the trip item fields that were originally present in the travel booking confirmations.

You may therefore notice some empty fields if information in these areas are lacking in your travel booking confirmations.

How do I combine Trips?

Click/tap on 'All Trips' symbol on the bottom bar. Select one of the trips you would like to combine and swipe left, then select 'Combine'. Afterwards, you can select any other trip for combination by a simple click/tap on the box next to the respective trip(s).

How do I share my itinerary with others?

You can share your Trip Itinerary via email or social media messenger, using the ‘Share’ function. The recipient will get an email with your itinerary (email) directly or a link for PDF download (social media messenger)
You will find the 'Share' function on various app screens:

- 'Share' symbol on top right
- 'Share' button at the end do an itinerary
- 'Share' option in trip tools feature (top right in the itinerary)

I bought a paid version on iOS previously and have now switched to an Android Mobile device

Good news, you do not need to pay again!

Simply download the App, log in with the same username and password and we will grant you the access to the version you previously paid for.

Why there might be delayed or inaccurate flight information or destination addresses provided?

Data is sourced from your forwarded booking emails and/or your manual data entry. Any error from the source might lead to subsequent errors in processing. We use internal solutions and external data providers for processing your data (e.g. flight alerts).

With regards to flight alerts and updates, our service provider is the global industry leader. Nevertheless, it is dependent on timeliness and accuracy of information provided by airports and airlines.

With regards to location addresses, our service provider is the global industry leader. Nevertheless, it is dependent on updates and accuracy of provided addresses. Unfortunately, a number of travel agencies and hotels provide address or location which cannot be mapped correctly in widely used online maps. You can update the address directly to match the maps. You can edit the address in the respective trip item card (e.g. hotel), by click/tap on the 'edit' symbol on the top right, change the address and save changes. You don't need to enter the full address, as the entry field is linked with predictive search engine.

How can I contribute to improve the app?

Your suggestions are highly valued as it would help both TravelerBuddy and our partners to improve.

Please do not hesitate to drop us an email at support@travelerbuddy.com on how we can improve.

How can I synchronize my trip and/or trip items?

To synchronize an entire trip, please open 'Trip Tools’ on the top right of a respective itinerary, then select 'Sync' and scroll down to the end of itinerary and select 'Synchronize'.

To synchronize selected trip items, please open 'Trip Tools' on the top right of a respective itinerary, then select 'Sync', tick or untick the boxes of the various trip items you want to select/de-select, then select 'Sync' and scroll down to the end of itinerary and select 'Synchronize'.

How can I manage my Expenses?

To manage your expenses, you need to have the BIZ membership. Go to Menu, click/tap on 'Subscription' and select BIZ version.

Click/Tap on the expense symbol on the bottom of the screen. Afterwards you will find all auto-generated expense, which you can select. Swipe left on the respective report and select own of the following functions: 'Edit', 'Delete', 'Share' or 'Submit'. If you click/tap on a report you see the various expense items of report. If you can click on expense item you can see and edit all expense item fields. For forwarded booking emails we will auto-generate an expense report for you.

You can add new expenses to existing expense report by click/tap on the 'Add Expenses' on top left. You can attach PDF files from, images or snapshots.

If you submit an expense report you will receive an email with a summary report (PDF) and a zip-file, that includes your report and all invoices (single files as PDF) and raw a data file (CSV format) you can use for import/export.

You can add a new expense report directly after click/add the expense symbol on the bottom bar and the click/add on 'New Report'

How can I manage forwarded booking documents?

Open Menu button on the Home page and select 'Document Box'. You will find your travel bookings emails in the 'Trips' folder, if we were able to auto-generate your trip. In the case, we couldn’t auto-generate your trip, you will find your booking confirmation email in the 'Unreadable Documents' folder. Swipe left on the email and you will find 'Delete' and 'Share' buttons.
To view a document, simply click on the respective email.

How can I manage my Profile?

You can select the profile feature via the 'Profile' symbol on the bottom right. Then select the respective profile feature, enter your data manually and click/tap on 'Save'.

How can I add and/or change my profile pin?

Open Menu tab on the top right, click on 'Settings', 'Profile Pin' and set or change your pin.

How can I run a pre-travel check?

Click/Tap on the pre-travel symbol on the bottom of the screen. For your existing trips, the pre-travel checks were already automatically performed for you, if you have setup your passport details in the profile. If so, then you can access the pre-travel check by click/tap on 'My Library'. Simply select the respective trip and read the pre-travel check carefully and act accordingly.

If you don't have an upcoming trip and/or you didn't set up your passport in the secure profile section, then you can perform the pre-travel check manually. Enter your nationality, passport expiry date, country you are travelling from and to, plus the arrival date. Afterward, please click/tap on 'Check Now'.

How can I use the immigration card assistant?

Click/Tap on the immigration symbol on the bottom of the screen. Afterward you will find all auto-generated immigrations forms, which you can select. The forms are accessible offline and can be used as reference when filling the paper forms manually.

How can I check-in online to flights?

Depending on the airline, the check-in feature is available 24h/36h/48h before a respective flight. You will receive a timely flight check-in reminder via email and via push notification to your smartphone.

Alternatively, you can click on the itinerary (once available) on the red check-in symbol or open the flight trip card and click/tap on the bottom of the check-in symbol. You will be directed to the respective check-ins site.

Please click on the red bar 'booking details' on the bottom of the screen and simply copy the respective fields one-by-one and paste on the airlines check-in page. Click/tap on < on the top right to return to the app.

How can check what is new in the app?

Open menu on the Home page and select 'What's New'

How can I watch more educational videos for the main features?

Please visit www.travelerbuddy.com/video

How can I invite others to use the app?

Open menu on the Home page and select 'Invite Friends'

How can I change my password?

Open menu on the Home page, select 'Settings' and click/tap on 'User & Password'. You can create a new passport. Please confirm changes by click/tap on 'Update'

How can I add additional email addresses?

Open menu on the Home page, select 'Settings' and click/tap on email addresses and add email. For the safety reasons, you will receive a confirmation email in your mailbox, which you need to verify for activation.

How can I change the email address for flight information emails?

Open the 'Menu' in the upper right corner and click on 'Settings' and select 'Email Preferences'. Un-click on the circle to show your preference. Having the check means that you should send the flight information e-mails to the address from which you sent the flight booking.

How can I return to the previous page?

Click/tap on the < on the top left of the respective screen.